Legacy Toolkit Support

Install and update help

Use the download page to get stable and beta installers. The changelog shows recent release work across the website, account system, desktop app, and release channels.

If an installer, updater, or launch step fails, note the platform, app version, installer channel, and the exact stage where the issue occurred. That context matters more than a general description like the app does not work.

Account and checkout help

Sign in before starting checkout if you want a subscription attached to the correct account. If checkout does not open, include the plan and billing interval when contacting support.

Subscription access can depend on the signed-in account, payment status, entitlement checks, and the desktop app session. If something looks wrong after checkout, include whether the problem is visible on the website, in the desktop app, or both.

Security and privacy help

Review the security page before sharing vault sections. Never email private vault contents, passwords, recovery codes, or personal documents to support.

For questions about sync or sharing, describe the intended outcome: who should have access, which section or record type is involved, and whether the issue is about setup, revocation, stale access, or missing information.

What to include in a support request

• The account email and whether the issue is on the website, checkout, or desktop app.
• The operating system, app version, installer channel, and browser if relevant.
• The plan, billing interval, or checkout state for subscription questions.
• A short list of steps to reproduce the issue, without sending private vault contents.